| Ordering / Shipping |
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A: It¡¯s easy. Just click the ¡°Get Started¡± button, and follow the easy step-by-step instructions to be sure to create a canvas prints that decors your room. | |
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A: We will have your order ready to ship within 2 business days guaranteed. We understand how important it is for you to get your photo print canvas as quickly as possible. Generally, Our standard shipping will take only 7-10 business days to reach you. | |
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A: We offer two shipping options:
1. Rolled - your canvas art will be shipped rolled in an art tube.
2. Gallery wrap - your canvas art will be stretched on a wooden frame and your order will be packed with solid carton.. | |
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A: Of course we do, and we always like to talk to new potential affiliates. For more information contact us and let us know about your affiliate interests | |
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A: We ship all of our canvas art by express. Please make sure that you provide us with a real, physical address for delivery. If your canvas art arrives and the box is visibly damaged in any way, please notify the delivery person immediately. | |
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A: Generally, The countries we can ship the canvas are United States, Canada, Australia, New Zealand, United Kingdom, Germany, France, Holland, Spain, Czech, Austria, etc. For other countries, please contact us. | |
| Prices and Payments |
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A: Our canvas art vary in cost depending on the layout as well as size and framing chosen. Please go to our prices page for further information. | |
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A: Paypal payment is the main option now. If you do not have own Paypal account, you just need to click on `Don¡¯t have a PayPal account?` link and it will allow you to pay by credit card, master card etc.
For large orders, we'll accept a bank wire. If you want other payment methods, please contact us. | |
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A: We accept US Dollars, British Pounds, Euros, Australian Dollars and Canadian Dollars. You can choose your currency during the order process. | |
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A: Only one promo code may be applied to each individual order. Enter the valid promo code when you place the order. Discounts will be activated accordingly when you place the order. | |
| Canvas products |
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A: Canvas split is turning single photo into 3 panels or 4 panels canvas art set.
When you select the ¡°Canvas Split¡± in the preferred layout and upload your image, Wieco Art system automatically does the calculations and you can choose between three or four panels. We will do image manipulations necessary to create canvas splits subject to your choice. | |
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A: With wall group, you can order multiple images on multiple canvas set for wall decor from thirty different wall groups available. Each creates a unique wall display.
When you select the wall group option, you will choose between thirty configurations. | |
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A: When you select ¡°Single Panel¡± or Canvas Split¡± in layout, you will have the option to convert color image into either black and white image or Sepia image.
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A: You have two different sizes of wood stretcher bars options: 0.75¡± thickness and 1.2¡± thickness. If you select one, your canvas will be wrapped around with it and ready to hang. | |
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A: Four canvas edges style can be selected, Image, Mirrored, Black and White etc. Image edge style is always option. | |
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A: Virtually any size you like. We have standard sizes from 8¡±x8¡± to 60¡±x40¡± for Square canvases, Landscape canvases and Panoramic canvases. If you have special size requested, please contact us.
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A: Yes, absolutely. We use latex inks to produce rich and impressive color without virtually odor-free, making our canvases perfect for any indoor environment, from your family room to your baby¡¯s nursery. | |
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A: We only provide 0.75¡± and 1.2¡± gallery wrap options for your canvases now. If you really want to frame your canvas, please contact us. We can offer 20 varieties of frame for your selection with additional charge. | |
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A: The background is only black or white option, and the photo retouch needs extra cost. For more information, please contact us. | |
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A: Sure. Just use a feather duster. | |
| Photo Selection |
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A: The preferred file formats for receiving your photos are .jpg, .jpeg. Every canvas prints size request the minimum resolution of the photo.
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A: Don¡¯t worry. When you upload your photo, our system will let you know which canvas prints size can be created through testing the solution of your photo.
If you send us a poor quality photo, it will be difficult for us to create a good canvas prints for you. | |
| General Questions |
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A: To view the status of your order, please login to your account. You will see the status in the main view of your account or in the "Your Orders" section.
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A: Well, we are happy to say that is very unlikely. However, you really are not 100% delighted with your canvas, please return it to us, we offer 30-day money back guarantee.
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A: You can order any custom size. To do this, simply choose the size which is closest to the one you wish to order in the list of sizes on this page and give us your instruction in the Leaving word at the bottom of filling in the Shipping address; let us know the exact size that you want. We will then contact you and advise you the updated price for your custom size.
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A: For our return policy please click here .
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Q: Is my private information protected? A: Yes it is. All the information gathered through our secure server will be used solely to process your orders. We respect your privacy seriously, and never share or sell your information with third party. See our privacy policy | |
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A: You may use our email form to send us any questions, or try our live chat.
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A: We often offer some promotion policy with great discount. For more information about the promotion, please contact us.
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